Self-referrals and referrals from other healthcare professionals can be sent to info@engagepsychology.ca.
Our practice operates in accordance with the Ontario privacy legislation (Personal Health Information Protection Act (PHIPA)), and follows the privacy and confidentiality guidelines of the College of Psychologists of Ontario and the Canadian Psychological Association. Information about our privacy practices and policies is provided to clients. Please contact us for more information regarding our privacy policies.
Service delivery is fully virtual via secured videoconferencing and/or telephone (OWL Portal).
In-person services are not currently offered.
Sessions are typically one hour. The fee for an one hour session is $250 (50-minute session + 10-minute record keeping).
Many extended health benefits plans provide coverage for psychological services provided by a licensed psychologist. Please contact your insurance provider for specific details. Services provided by a psychologist in private practice are not covered by OHIP.
Fees are payable via email transfer (e-transfer) to info@engagepsychology.ca, to be sent the day of your appointment, immediately after your session.
Our practice maintains a 24-hour cancellation policy. Full session fees will be charged for late cancellation and/or missed appointments.
https://oab.owlpractice.ca/engagepsychology
The OWL portal is the secured, web-based system for Engage Psychology clients to access their appointment video links and billing (invoices and receipts). Intake paperwork and other forms are also completed through the OWL portal.
Login information for OWL will be provided by your clinician following intake. Please contact info@engagepsychology.ca if you have difficulties logging into the OWL portal.
The OWL platform is a secure, web-based practice management system to store and manage our client records. This includes information such as client appointments, billing documents, session notes, contact details, and other client-related information and documents. The system we use is encrypted, has servers exclusively located in Toronto, Canada and access to the system is granted only on an as-needed basis and governed by our strict confidentiality policy. Additionally, all practice data in the system is routinely backed up to ensure the privacy and protection of sensitive client information and to assist us with compliance to Ontario privacy legislation (i.e., PHIPA).
Dr. Cynthia Shih currently offers appointments on Mondays and Tuesdays during the day with limited evening appointments. Emails, messages and phone calls are responded to on Mondays and Tuesdays. Every effort will be made to respond earlier when possible.
If you are having an emergency, please call 911 or proceed to the nearest emergency room.